WORLD CHOICEHOTELS

DATA PROTECTION

Privacy Policy

1. Introduction

At World Choice Hotel Group (referred to as "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you to provide a tailored, seamless hospitality experience. This data includes:

  • Identity Data: includes first name, last name, username or similar identifier, marital status, title, date of birth, and gender.
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: includes bank account and payment card details (securely encrypted).
  • Profile Data: includes your username and password, purchases or orders made by you, room preferences, dietary requirements, and feedback.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Service Delivery

To perform the contract we are about to enter into or have entered into with you (e.g., managing your reservation).

Legitimate Interests

Where it is necessary for our legitimate interests to improve our services and marketing.

4. Cookie Consent Policy

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site securely.

Manage Preferences

To manage your cookie preferences or withdraw consent, please visit the privacy settings available in your browser or contact our support team.

5. Web Accessibility Policy

World Choice Hotel Group is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to our platform.

We aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any difficulty in accessing any part of this website, please feel free to call us or email our accessibility team.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a strict duty of confidentiality.

7. Contact Details

If you have any questions about this privacy policy, our privacy practices, or if you would like to exercise your legal rights regarding your personal data, please contact our Data Privacy Manager.